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  • Categories
    • Administration
      Simplify your profile administration. Take control of user management, communication channels, language preferences, and subscription details effortlessly.
      • Channels
        Connect to Facebook, WhatsApp & website, and learn how to customize each channel.
    • Service Desk
      Efficiently manage all customer interactions, featuring the Unified Inbox for streamlined communication, Ticketing for issue tracking, and Contacts for easy access to customer information.
      • Unified Inbox
        Learn how to use the “Unified Inbox” to manage conversations & provide great customer experience to your customers.
      • Ticketing
        Capture, assign & solve customers complains in few steps.
    • Supervisor Hub
      Monitor your queues & individual agent’s activities throughout the day.
      • Reports & Analytics
        Generate reports that visualize data about your customer experience.
    • Content Manager
      Use the integrated content management system to add your products, services & help articles. Also you can import bulk items in one go.
    • Bot Manager
      Effectively enhance your chatbot’s performance with Bot Manager, managing Intents for understanding user queries and AI Analytics for insightful performance reports.
    • Troubleshooting
      Having troubles? Find a solution here or contact support for assistance.
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Tactful Ltd trading as Dstny Engage. A Dstny Group company.

Registered in England. Company No: 10279888. Aw House, 6-8 Stuart Street Luton LU1 2SJ England United Kingdom

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